Support Center
Call Now
Please call 214-691-7800 (option 2)
Email us at support@mentis-group.com
Support Session
Start a support session.
Call Us
Please call 214-691-7800 (option 2)
Please include the following questions in your email:
Full Name, Company and Company Email Address (if sending from a personal email address) What is your issue?
When did the issue start?
Are you the only one experiencing the issue? If not, who else?
What is your issue?
Any recent known changes to your machine?
Best contact phone number?
- Full Name, Company and Company Email Address
- When did the issue start?
- Are you the only one experiencing the issue? If not, who else?
- What is your issue?
- Any recent known changes to your machine?
- Best contact phone number?
Start a Support Session
In order to best serve you, a Mentis Engineer may need to login into your device using remote support software. In this case, you will be asked by a Mentis Engineer to follow the steps below. Please note, these steps should only be followed if you have an active ticket and dialogue with a Mentis Engineer.
Please download the software client that corresponds to your device.
Once the remote client application is downloaded, please click the icon to launch it.
Please give our support team member the 9-digit session code to start your remote support session.